zbaas's Privacy Policy — Your Information Is Our Responsibility
Here you will find a complete description of how your personal information is collected, stored, and kept secure. zbaas always treats your privacy as its top priority.
1. Introduction
zbaas ("we", "our") operates a safe and reliable online gaming platform for users in Bangladesh. This privacy policy ("Policy") explains what information we collect about you when you use zbaas's website, app, or other digital services ("Services"), how we use that information, who we may share it with, and how we keep it secure.
By continuing to use our Services or by creating an account, you are considered to have read and agreed to the terms of this Policy. If you do not agree with any part of this Policy, please refrain from using our Services.
This Policy may be updated from time to time. If there are significant changes, we will send a notification to your registered email address. We therefore ask that you always read the latest version.
2. What Information We Collect
zbaas collects various types of information from you. This information can be divided into three main categories:
2.1 Information You Provide Directly
During account registration, verification, or when contacting customer support, you may provide the following information:
- Full name, date of birth, and national ID or passport number (for age verification)
- Email address, mobile number, and home address
- Payment-related information for deposits or withdrawals (for example: bKash, Nagad, Rocket, or Upay account numbers)
- Documents or photos submitted for identity verification
- Your communication history with customer support
2.2 Automatically Collected Information
When you use our Services, the following information may be collected automatically:
- IP address, device type, operating system, and browser information
- Login and logout times, session duration, and browsing activity on the Services
- Gameplay history, bet amounts, and win and loss records
- Information obtained through cookies, pixel tags, and similar tracking technologies
- Referral source and how you accessed our Services
2.3 Information Received from Third Parties
In some cases we may also receive information from third-party service providers, such as identity verification services, payment processors, and fraud prevention systems. This information is used to ensure the security of your account.
3. How We Use Your Information
zbaas uses the information it collects for the following legitimate purposes:
3.1 Providing and Operating the Services
- Creating, managing, and maintaining your account
- Processing financial transactions such as deposits and withdrawals
- Providing bonuses, rewards, and promotional offers
- Managing the VIP program and delivering its benefits
3.2 Ensuring Security and Compliance
- Identity and age verification (for users aged 21 and above only)
- Preventing fraud, money laundering, and other illegal activities
- Detecting multiple accounts or system abuse
- Enforcing and monitoring responsible gaming policies
3.3 Customer Support and Communication
- Responding to your questions and complaints
- Sending important account notifications and updates
- Sending relevant promotional information (subject to your consent)
3.4 Service Improvement
- Reviewing and improving the user experience
- Conducting analysis to develop new games and features
- Diagnosing and resolving technical issues
4. When We Share Your Information
zbaas never sells your personal information to third parties. However, information may be shared in the following limited circumstances:
4.1 Service Provider Partners
We work with trusted third parties who help operate part of our Services. These include payment processors (service providers for bKash, Nagad, Rocket, Upay), identity verification services, and IT infrastructure providers. These partners receive only the information necessary for their specific tasks and are bound by strict confidentiality agreements.
4.2 Legal Obligations
We may disclose relevant information to comply with court orders, requests from government agencies, or applicable legal requirements. In such circumstances we will disclose only the minimum information necessary.
4.3 Business Transfers
If zbaas goes through a merger, acquisition, or sale of assets, user information may be transferred. In such cases we will notify you in advance by email and give you the opportunity to accept the new policy or close your account.
We never sell or rent your information to advertising networks or data brokers.
5. Cookies and Tracking Technologies
zbaas uses cookies and similar technologies to improve your browsing experience and to operate the Services correctly. Cookies are small text files stored on your device.
5.1 Types of Cookies
- Essential cookies: Required for our Services to function correctly. Without them, login, payment, and gameplay are not possible.
- Functional cookies: Used to remember your preferences such as language, display settings, and account information.
- Analytics cookies: Used to monitor and improve the use of our Services. This information is used in aggregate form.
- Security cookies: Used to prevent fraud and cyberattacks.
5.2 Cookie Controls
Most browsers provide options to control cookies. You can block or delete cookies, but doing so may prevent some parts of our Services from working correctly. Disabling essential cookies may cause difficulties when logging in or making payments.
6. Data Security Measures
Keeping your information secure is zbaas's top priority. We apply industry-standard technical and organizational measures:
- SSL Encryption: All data transmission on our Services is encrypted using SSL (Secure Socket Layer) technology.
- Encrypted Storage: Stored personal information, especially financial information, is always kept in an encrypted state.
- Access Controls: Only authorized staff can access the information they need. All access is logged.
- Regular Security Reviews: Our systems undergo regular security testing.
- Two-Factor Authentication: The option to add an extra layer of security to your account.
- Staff Training: All of our staff receive regular training on data protection.
Please note, however, that no method on the internet is 100% secure. We strive to ensure the highest level of protection, but in the event of a data breach we will notify you promptly and take the necessary steps.
7. Data Retention Period
We retain your personal information only for as long as necessary. The specific period depends on the type of information and legal obligations:
- Account information: For as long as your account is active and within legal limits after the account is closed.
- Financial transaction records: For the period required under financial regulations and anti-money laundering laws.
- Communication records: For a reasonable period to ensure the quality of customer support.
- Gameplay history: For the period required for responsible gaming monitoring and auditing.
After the specified period, your information is securely deleted or anonymised.
8. Your Rights Regarding Your Information
You have certain important rights over your personal information. zbaas respects these rights and helps you exercise them:
8.1 Right to View and Access Your Information
You may request to view or receive a copy of the information we hold about you. We will respond to this request within a reasonable time.
8.2 Right to Correction
If any of your stored information is incorrect, you can correct it — either through your account settings or by contacting our support team directly.
8.3 Right to Withdraw from Marketing Communications
You may unsubscribe from promotional emails or notifications at any time. Doing so will not stop you from receiving important account notifications.
8.4 Right to Close Your Account
You may request to close your account through our support team. Even after your account is closed, some information will be retained for a specified period due to legal obligations.
To exercise these rights, contact our support team: [email protected] — in Bengali or English.
9. Age Restrictions and Child Protection
zbaas's Services are intended for users aged 21 and above only. We do not intentionally collect any information from minors. We verify age at the time of account registration.
If we become aware that information has been collected from a minor, we will delete it immediately and close the associated account. If you suspect that a minor is using our Services, please inform us right away.
10. International Data Transfers
zbaas operates primarily in the Bangladesh market. However, some technical services may be hosted on international servers. Whenever your information is transferred outside Bangladesh, we ensure that:
- The receiving organization maintains standards equivalent to this privacy policy
- International security standards are followed for data transfers
- Appropriate agreements with third parties remain in effect
11. Changes to This Policy
We may update this privacy policy from time to time. When changes are made, we will:
- Update the "Last Updated" date on this page
- Send a notification to your registered email for significant changes
- For urgent changes, a notification may be shown when you log in to the Services
Continuing to use the Services after any changes means you have agreed to the new policy. We therefore recommend that you visit this page regularly.
12. Contact Us
If you have any questions, concerns, or complaints about this privacy policy, please get in touch. zbaas's dedicated support team provides assistance in both Bengali and English:
- Email: [email protected]
- Live Chat: Available 24 hours a day, 7 days a week
We are committed to responding properly to any questions you have. If you would like to know about any of our initiatives to protect your information, please contact us directly.
Play safe, enjoy with peace of mind
Your information is secure — zbaas is always by your side. Learn more about our Services.
Visit zbaas Casino